1. What is Pet Pack Essentials?
Pet Pack Essentials is an ecommerce store that specializes in unique and practical pet products. We offer a wide range of innovative accessories to enhance the lives of pets and their owners.
2. How can I contact Pet Pack Essentials?
You can contact us through the following channels:
- Phone: 4168908478
- Email: info@petpackessentials.com
- Physical address: 46 Esther Drive, Barrie ON L4N 0X9, Canada
3. What is your return policy?
We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
4. How do I start a return?
To start a return, please contact us at info@petpackessentials.com. We will provide you with a return shipping label and instructions on how and where to send your package.
5. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
6. Can I return perishable goods, custom products, or personal care goods?
No, certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have any questions or concerns about your specific item.
7. Can I exchange an item?
Yes, if you want to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.
8. What is the refund process?
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
9. What is the European Union 14 day cooling off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same eligibility criteria for returns apply.
10. Can I return sale items or gift cards?
No, unfortunately, we cannot accept returns on sale items or gift cards.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items are non-returnable, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. For more information, please refer to our full refund policy.