At Pet Pack Essentials, we strive to provide the best products and services for our customers and their beloved pets. We understand that sometimes, a return or refund may be necessary. Please read our refund policy carefully to understand your rights and options.

30-Day Return Policy:

We offer a 30-day return policy, starting from the day you receive your item. This means that you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility:

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags and packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return:

To start a return, please contact us at info@petpackessentials.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns should be sent to the address provided by our team.

Damages and Issues:

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

Exceptions:

Certain items are not eligible for return due to their nature. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please reach out to us for clarification.

Exchanges:

If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures a smooth and efficient process.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply to these returns.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@petpackessentials.com for further assistance.

Thank you for choosing Pet Pack Essentials. We value your satisfaction and are here to assist you with any questions or concerns regarding our refund policy.